Legal

Privacy Policy

Last updated: December 1, 2024

At Alta Ignite, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our services, including:

  • Name and contact information (email address, phone number, mailing address)
  • Account credentials (username and password)
  • Payment information (credit card numbers, billing address)
  • Domain registration information as required by ICANN
  • Business information (company name, tax ID)

Automatically Collected Information

When you access our services, we automatically collect certain information, including:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, click patterns)
  • Location information (based on IP address)
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send administrative information, updates, and security alerts
  • Respond to your comments, questions, and support requests
  • Personalize your experience and deliver targeted content
  • Monitor and analyze usage trends and preferences
  • Detect, prevent, and address technical issues and fraud
  • Comply with legal obligations and enforce our terms

3. Information Sharing

We may share your information in the following circumstances:

  • Service Providers: With third parties who perform services on our behalf
  • Domain Registration: With registries and ICANN as required for domain registration
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given us permission to share

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Opt out of marketing communications
  • Restriction: Request restriction of processing

7. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Alta Ignite Privacy Team

Email: privacy@altaignite.com

Address: 123 Business Park, Cape Town, South Africa

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Alta Ignite - Privacy Policy