Alta Ignite B.V. · Amsterdam
Legal & compliance centre
Every agreement and policy that governs the Alta Ignite subscription — the terms you sign up to, how we handle your data, and the standards we hold ourselves to as an ICANN-accredited-registrar reseller serving customers worldwide.
Version in force · Last updated 6 February 2026
Agreements
The contracts that govern buying and using the subscription.
Terms of Service
The core subscription contract: scope, billing, cancellation and liability.
Read policy →Service Level Agreement
Uptime targets, turnaround times and service credits.
Read policy →Refund Policy
When you can get money back and how refund requests are handled.
Read policy →Domain Registration Agreement
Registrar-specific rules for the free domain included in every plan.
Read policy →Acceptable Use Policy
What you may and may not host, send or build on our infrastructure.
Read policy →Privacy & data
How we collect, use, protect and let you control personal data.
Privacy Policy
What personal data we collect, why, and the rights you have over it.
Read policy →Cookie Policy
The cookies and similar technologies used on this website.
Read policy →Data Processing Agreement
GDPR Article 28 terms for the data we process on your behalf.
Read policy →Subprocessors
The vetted vendors we rely on to deliver hosting, email and support.
Read policy →GDPR Compliance
Our overall approach to European data protection law.
Read policy →Trust & compliance
Accessibility, abuse handling and legal notices.
Accessibility Statement
Our WCAG conformance target and how to report barriers.
Read policy →Imprint
Company identification and regulatory details.
Read policy →DMCA / Copyright Policy
How to file, and how we respond to, copyright takedown notices.
Read policy →Anti-Spam Policy
Rules for the business email mailboxes included in every plan.
Read policy →How we handle legal requests
- Law enforcement, court orders and regulatory requests are directed to legal@altaignite.com and reviewed by our legal team before any data is disclosed. We assess jurisdiction, proportionality and applicable law, including GDPR Arts. 6(1)(c) and 49 for cross-border requests, before responding.
- Copyright and trade mark complaints are handled under our DMCA / Copyright Policy and, for domains, the Uniform Domain-Name Dispute-Resolution Policy (UDRP).
- Abuse of hosting, email or domain services is reported to abuse@altaignite.com and actioned under our Acceptable Use and Anti-Spam Policies, consistent with our obligations under the ICANN Registrar Accreditation Agreement.
- Data subject requests under GDPR Arts. 15-22 are directed to our Data Protection Officer at privacy@altaignite.com and acknowledged within 72 hours.
Compliance summary
- Established under Dutch law, registered with the Dutch Chamber of Commerce (KvK 76392014).
- GDPR-aligned data protection programme with a named Data Protection Officer and Standard Contractual Clauses for transfers outside the EEA.
- ICANN-accredited-registrar reseller, complying with the Registrar Accreditation Agreement, ERRP and the 60-day post-transfer lock.
- WCAG 2.1 AA accessibility target across our own website and default client templates.
- PCI DSS-compliant payment processing via Stripe; we never store full card numbers.
Contact our legal team
Alta Ignite B.V., Keizersgracht 391, 1016 EJ Amsterdam, the Netherlands. KvK 76392014 · VAT NL860627193B01. General legal enquiries: legal@altaignite.com. Privacy and data protection (DPO): privacy@altaignite.com. Abuse and infrastructure misuse: abuse@altaignite.com.