Copyright & Content Takedown Policy

How to report copyright, trade mark, defamation and privacy complaints about content hosted on Alta Ignite client websites, and how we process DMCA and EU DSA notices.

Version in force · Last updated 6 February 2026

1. Scope of this policy

1.1 This Copyright & Content Takedown Policy explains how Alta Ignite B.V. responds to allegations that content hosted on a client website operated under our subscription plans infringes copyright, trade mark, or other rights, or is otherwise unlawful.
1.2 Alta Ignite acts as a hosting provider and intermediary with respect to Client Materials; we are not the author or publisher of client content and do not routinely monitor it, consistent with the safe-harbour framework of the US Digital Millennium Copyright Act (DMCA), 17 U.S.C. §512, and the intermediary liability regime of the EU Digital Services Act (Regulation (EU) 2022/2065, "DSA").

2. Designated agent for DMCA notices

2.1 Pursuant to 17 U.S.C. §512(c), our designated agent for receipt of notifications of claimed copyright infringement is: Copyright Agent, Alta Ignite B.V., Keizersgracht 391, 1016 EJ Amsterdam, the Netherlands, reachable by email at abuse@altaignite.com.
2.2 Notices sent to any other address or department may experience delay; we encourage complainants to use the designated channel above.

3. Required elements of a valid DMCA notice

3.1 A valid notification must include, in writing: (a) a physical or electronic signature of a person authorised to act on behalf of the owner of the exclusive right allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material claimed to be infringing and information reasonably sufficient to locate it, such as a URL; (d) the complainant's contact information, including address, telephone number and email address; (e) a statement that the complainant has a good faith belief that use of the material is not authorised by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in the notification is accurate and that the complainant is authorised to act on behalf of the rights owner.
3.2 Notices that omit these elements may be rejected or returned for completion, which will delay processing.

4. Our response to a valid notice

4.1 Upon receipt of a facially valid notice, we will act expeditiously, generally within two business days, to remove or disable access to the identified material and will notify the affected client (the subscriber who published the content).
4.2 We will forward a copy of the notice, or a summary of its material contents, to the affected client together with information about the counter-notice procedure below.

5. Counter-notice procedure and timelines

5.1 A client whose content has been removed may submit a counter-notice containing: (a) their physical or electronic signature; (b) identification of the material removed and its location before removal; (c) a statement under penalty of perjury that the material was removed as a result of mistake or misidentification; (d) the client's name, address and telephone number; and (e) a statement consenting to the jurisdiction of the federal district court for the judicial district in which the address is located, or, if outside the United States, consenting to the jurisdiction of the courts of Amsterdam, the Netherlands.
5.2 Upon receipt of a valid counter-notice, we will forward it to the original complainant and inform them that we will restore the material in 10 to 14 business days unless the complainant notifies us that they have filed a court action seeking an injunction against the client.

6. EU Digital Services Act notice-and-action mechanism

6.1 In addition to the DMCA process, any person or entity may notify us of allegedly illegal content on a hosted website using our notice-and-action mechanism under Article 16 DSA, by emailing abuse@altaignite.com with a sufficiently precise and adequately substantiated explanation of why the content is illegal, the exact electronic location of the content, and the notifier's name and email address (unless the notice concerns an offence involving child sexual abuse material, in which case identification is not required).
6.2 We will acknowledge receipt without undue delay and decide on the notice in a timely, diligent, non-arbitrary and objective manner.
6.3 Where we decide to remove, disable access to, demote or restrict monetisation of content, or suspend or terminate an account, we will provide the affected client a clear and specific statement of reasons in accordance with Article 17 DSA, including the facts relied upon, the legal ground or contractual clause, and available redress possibilities, including internal complaint-handling and out-of-court dispute settlement.

7. Trade mark complaints

7.1 If you believe content hosted on a client website infringes your registered or common-law trade mark rights, submit a complaint to abuse@altaignite.com identifying the mark, the registration (if any), the infringing use, and its location.
7.2 We will forward substantiated trade mark complaints to the relevant client for response and may remove or restrict content pending resolution where the complaint is clearly well-founded or presents a risk of ongoing harm.

8. Defamation and privacy complaints

8.1 Individuals who believe content published on a client website is defamatory or unlawfully discloses their personal data may submit a complaint to abuse@altaignite.com describing the content, its location, and the basis for the complaint.
8.2 We will assess such complaints on their merits, may request further substantiation, and may remove or restrict access to content that appears manifestly unlawful pending the client's response, consistent with our obligations as a hosting provider under the DSA.

9. Repeat infringer policy

9.1 In accordance with 17 U.S.C. §512(i), we maintain and reasonably implement a policy of terminating, in appropriate circumstances, the subscription of clients who are determined to be repeat infringers.
9.2 A client who is the subject of three or more substantiated takedown notices within a rolling 12-month period will receive a formal warning; a fourth substantiated notice may result in suspension or termination of the subscription without refund, at Alta Ignite's discretion.

10. Misuse of the notification process

10.1 Submitting a knowingly false or bad-faith notification or counter-notification may expose the submitter to liability for damages, including costs and attorneys' fees, under 17 U.S.C. §512(f) and equivalent provisions of applicable law.
10.2 Repeated bad-faith or abusive notices submitted to Alta Ignite may result in the sender being blocked from using our notice channels.

11. How to submit a notice

11.1 All copyright, trade mark, defamation, privacy and DSA notices should be sent to abuse@altaignite.com with the subject line "Content Complaint" and, where possible, using the required elements set out above.
11.2 Postal notices may be sent to: Copyright Agent, Alta Ignite B.V., Keizersgracht 391, 1016 EJ Amsterdam, the Netherlands.

12. Expected response times

12.1 We acknowledge all notices within two business days of receipt.
12.2 Facially valid DMCA and DSA notices concerning manifestly unlawful content are actioned, at the latest, within two business days; more complex matters requiring investigation are resolved within ten business days.
12.3 Counter-notices are processed and, absent litigation, content is restored within the 10 to 14 business day window described in Clause 5.

13. Relationship to other policies

13.1 This policy supplements, and does not replace, our Terms and Conditions, which govern the contractual relationship between Alta Ignite and its clients, including provisions on suspension and termination for unlawful content.

Copyright and abuse notices: abuse@altaignite.com — Alta Ignite B.V., Keizersgracht 391, 1016 EJ Amsterdam, the Netherlands.