Website terms

1. Who this agreement is between

These terms are between you (the individual or business using our subscription) and Alta Ignite Limited, a company operating out of the United Kingdom. By signing up, paying an invoice, or otherwise using the service, you agree to what is written on this page. If you are agreeing on behalf of a company, you confirm you have the authority to bind that company. If you do not agree, please do not use the service, and if you already have, email us and we will unwind it in good faith.

2. What the subscription includes

Your subscription includes design, front end and back end build work, hosting on our global edge, unlimited revisions inside the fair use guidance published on the pricing page, monitoring, backups, and email support during our stated working hours. It does not include third party licences you already hold, paid media budgets, or the salaries of anyone we introduce you to. If something is unclear about whether an item is included, ask us before assuming, and we will always give you a straight answer in writing.

3. Billing, renewal and pauses

Plans are billed monthly in advance to the card on file. Each subscription renews automatically on the same day of the month it started. You can pause your subscription for up to sixty days per year at no charge, and unpause whenever you are ready. You can cancel at any time from the dashboard with a single click. Access continues until the end of the paid month. We do not prorate refunds outside the money back window described below, because month to month billing already keeps the commitment small.

4. Ownership of what we make together

You own one hundred percent of the source code, design files, copy, imagery and data produced under your subscription, from the first commit onward. Alta Ignite retains ownership of internal tooling, generic components we bring across from other projects, and any pre existing libraries we license from third parties. Nothing about the subscription grants us a licence to reuse your brand, screenshots, quotes or logos in marketing without your written permission.

5. The fourteen day money back guarantee

If you are not satisfied within the first fourteen days of your first paid month, email hello@altaignite.com and we will refund that month in full. You do not have to explain yourself and we will not try to talk you out of it. After the fourteen day window, the cancel any time policy applies instead of a refund.

6. Acceptable use

Do not use the service for anything illegal, deceptive, harmful, or that infringes another party's intellectual property. Do not resell the subscription as your own product. Do not publish material we would be embarrassed to be associated with, including harassment, hate content, or knowingly misleading commercial claims. We reserve the right to suspend accounts that violate this section, and where possible we will warn you first and give you a reasonable window to resolve the issue.

7. Handover on cancellation

Within forty eight hours of a cancellation we send you a written handover pack including repository access, design files, hosting credentials, environment variables, a plain English deployment guide, and any relevant vendor contacts. Nothing is deleted from your accounts. Hosting remains active for the remainder of the paid month and can be transferred to your own cloud account on request.

8. Confidentiality

Anything you share with us in the course of the engagement, including business strategy, unreleased products and financial figures, is treated as confidential. We will not share it outside the team members working on your account, and we will keep it confidential for three years after our engagement ends.

9. Liability

To the fullest extent permitted by law, our aggregate liability for any claim arising from the service is limited to the amount you paid us in the three months before the claim arose. Neither party is liable for indirect or consequential losses. Nothing in this section limits liability that cannot be limited by law, such as death, personal injury caused by negligence, or fraudulent misrepresentation.

10. Changes and disputes

We may update these terms occasionally. When we do, we email every active customer at least thirty days before the new terms take effect. If you do not agree with the change, you can cancel before it applies. These terms are governed by the laws of England and Wales, and any dispute we cannot resolve by email will be handled in the courts of England and Wales.