Acceptable Use Policy

The rules that keep our shared hosting, domain and email infrastructure safe, lawful and fair for every Alta Ignite customer.

Version in force · Last updated 6 February 2026

1. Scope and application

1.1 This Acceptable Use Policy ("AUP") applies to every customer, authorised user and end user of any website, hosting environment, domain name or business email account provided under an Alta Ignite B.V. ("Alta Ignite", "we") subscription (together, the "Services").
1.2 This AUP is incorporated by reference into, and forms part of, our Terms and Conditions. A breach of this AUP is a material breach of those Terms and entitles Alta Ignite to take the enforcement action described in clause 12.
1.3 You are responsible for the acts and omissions of anyone you permit to access or use the Services, including employees, contractors, agencies and any end users of a website or platform you build using the Services.

2. Prohibited content

2.1 You must not use the Services to create, host, store, transmit or link to content that: (a) is unlawful in the jurisdiction where it is hosted, accessed, or targeted; (b) infringes a third party's intellectual property, privacy or publicity rights; (c) is defamatory, harassing, threatening or constitutes hate speech targeting a protected characteristic; (d) depicts child sexual abuse material, non-consensual intimate imagery, or otherwise sexually exploits a minor, which is prohibited absolutely and will be reported to the National Center for Missing & Exploited Children (NCMEC) or equivalent authority and law enforcement without prior notice to you; (e) promotes terrorism or violent extremism; or (f) violates the EU Digital Services Act (Regulation (EU) 2022/2065) provisions on illegal content, including its notice-and-action requirements.
2.2 Adult content: sexually explicit content is not permitted on Services covered by a standard subscription unless you have obtained our prior written consent, implemented robust age-verification, and comply with all applicable content, tax and record-keeping laws (including 18 U.S.C. § 2257 record-keeping where applicable to U.S.-connected content).
2.3 Gambling: real-money gambling, betting exchanges, lottery services and skill-gaming-for-cash sites require our prior written consent and evidence of a valid gambling licence in every jurisdiction targeted; unlicensed gambling content is prohibited outright.
2.4 Cryptocurrency and financial products: sites offering token sales, initial coin/exchange offerings, unregistered securities, high-yield investment programmes, or unlicensed money transmission are prohibited; legitimate, licensed cryptocurrency businesses require prior written consent and evidence of applicable licensing (for example, under the EU Markets in Crypto-Assets Regulation) before onboarding.
2.5 You must not host or link to malware, ransomware, spyware, cracked software, key generators, or content designed to circumvent digital rights management or technical protection measures.

3. Prohibited activities

3.1 You must not use the Services to: (a) impersonate any person or entity; (b) run pyramid schemes, chain letters or multi-level marketing schemes that are unlawful in a targeted jurisdiction; (c) scrape, harvest or aggregate personal data in breach of applicable data protection law; (d) circumvent access controls, rate limits or authentication of any system, whether ours or a third party's; or (e) facilitate the sale of counterfeit goods or stolen data.
3.2 You must not use the Services to violate the export control or sanctions laws of the European Union, the Netherlands, the United States (OFAC) or the United Nations, including by transacting with a sanctioned individual, entity or jurisdiction.

4. Phishing, malware and fraud

4.1 You must not use the Services to host phishing pages, credential-harvesting forms impersonating a third party, malware distribution, command-and-control infrastructure, or any content designed to deceive a user into disclosing sensitive information or installing malicious software.
4.2 On detecting phishing or malware, Alta Ignite may immediately suspend or disable the affected content or account without prior notice, consistent with clause 12.4, to protect other customers, end users and the integrity of our infrastructure, and will notify you promptly after taking action.
4.3 You must not use the Services to conduct business email compromise, invoice fraud, or impersonate Alta Ignite, its brand, or any other company in a communication intended to deceive a recipient.

5. Security testing and unauthorised access

5.1 You must not probe, scan or test the vulnerability of Alta Ignite's systems or any other customer's environment, or breach or attempt to breach any security or authentication measure, without our prior written authorisation.
5.2 If you wish to conduct authorised penetration testing or vulnerability scanning of your own hosted website, you must request written approval from security@altaignite.com at least 5 business days in advance, specifying scope, source IP ranges and testing window, so we can distinguish authorised testing from an attack on our shared infrastructure.
5.3 You must not use the Services to launch or participate in denial-of-service attacks, port scanning, network mapping, or other intrusive activity directed at systems you do not own or have explicit authorisation to test.
5.4 If you discover a genuine security vulnerability in our Platform, please report it responsibly to security@altaignite.com before public disclosure; we will not pursue legal action against good-faith, non-destructive security research conducted in line with this clause.

6. Fair use and resource limits on unlimited hosting

6.1 Our subscription hosting is described as "unlimited" in the sense that we do not charge overage fees for ordinary, human-driven website traffic and typical page/asset counts for a business website. It is not a licence for unrestricted resource consumption, and is subject to the fair-use limits in this clause.
6.2 Fair use assumes traffic and workload consistent with a single commercial website of the type described at signup, for example a marketing site, blog, small e-commerce storefront or web application supporting your business, served through our standard content delivery and caching architecture.
6.3 We may apply reasonable technical measures, including caching, rate limiting, request throttling and connection limits, to protect the shared infrastructure other customers rely on. We may temporarily throttle a website that consumes a disproportionate share of shared compute, storage, bandwidth or database resources relative to other customers on the same infrastructure tier.
6.4 The following are outside fair use and may require a dedicated or custom infrastructure arrangement at additional cost: (a) hosting for a third party's customers as a resale hosting or reseller product; (b) crypto-mining, distributed computing, or other CPU-intensive background workloads unrelated to serving your website; (c) bulk file storage or media distribution unrelated to your website's own content (for example, using our hosting as a general-purpose CDN or backup service for unrelated files); (d) automated bot or scraper traffic that you generate or knowingly permit at a volume materially exceeding genuine human visitor traffic; and (e) database sizes or request volumes consistent with an enterprise-scale application rather than a standard business website.
6.5 Before applying any restriction under clause 6.3, other than emergency mitigation necessary to protect platform stability or security, we will make reasonable efforts to notify you and discuss options, including a paid upgrade to a higher-resource plan, before permanently limiting your website's performance.
6.6 "Unlimited requests" for our design and development subscription (as opposed to hosting resources) means you may submit an unlimited number of design/development Requests to the queue as described in our Terms and Conditions, subject to one active Request at a time per the plan you purchased; it does not mean unlimited simultaneous Requests or unlimited hosting resource consumption.

7. Business email and anti-spam rules

7.1 Business email accounts provided as part of a subscription are for genuine business correspondence associated with your domain. You must not use them to send unsolicited bulk commercial email ("spam"), and you must comply with the U.S. CAN-SPAM Act, the EU ePrivacy Directive's rules on unsolicited commercial communications, and equivalent anti-spam laws in any jurisdiction you send to.
7.2 Commercial email you send must: (a) accurately identify the sender and include a valid physical postal address; (b) not use false or misleading header, subject line or routing information; (c) provide a clear and functioning unsubscribe or opt-out mechanism that is honoured within 10 business days; and (d) only be sent to recipients who have provided consent or with whom you have an existing business relationship recognised under applicable law.
7.3 You must not use our mail infrastructure to send email to purchased, harvested, rented or scraped mailing lists, or to relay mail on behalf of unrelated third parties.
7.4 We monitor aggregate sending reputation, bounce rates, spam-complaint rates and blocklist status across our shared mail infrastructure. Accounts that generate excessive bounce or complaint rates may be rate-limited, required to complete sender verification, or suspended, to protect deliverability for all customers sharing our sending infrastructure.
7.5 We reserve the right to scan outbound and inbound mail using automated systems for spam, malware and phishing signatures for the purpose of protecting the mail platform; this does not include human review of your mail content except as necessary to investigate a specific abuse report or as required by law.

8. Domain name use

8.1 Domain registration and management services are provided subject to the ICANN Registrar Accreditation Agreement, applicable ICANN Consensus Policies (including the Uniform Domain-Name Dispute-Resolution Policy, "UDRP", and the Expired Registration Recovery Policy, "ERRP"), and the policies of the relevant registry operator for the top-level domain you register.
8.2 You must provide accurate registrant contact information and keep it current; inaccurate WHOIS/RDDS data that is not corrected after notice may result in domain suspension or cancellation under ICANN policy.
8.3 You must not register or use a domain name in a manner that infringes a third party's trade mark rights in bad faith; a successful UDRP or equivalent proceeding against a domain registered through us may result in transfer or cancellation of that domain independent of any action we take under this AUP.
8.4 A free domain included with your subscription remains subject to the registrar terms referenced above and to our Terms and Conditions provisions on domain ownership during and after the subscription term.

9. Third-party rights and intellectual property

9.1 You must have all necessary rights, licences and consents for any Client Materials, images, fonts, code, trade marks or third-party content you provide to us for use in your website, or that you upload directly.
9.2 We will respond to well-founded notices of intellectual property infringement in accordance with clause 10.

10. DMCA and abuse reporting

10.1 We respond to good-faith notices of alleged copyright infringement submitted in the form and manner contemplated by the U.S. Digital Millennium Copyright Act, 17 U.S.C. § 512, and to equivalent notices under the EU Digital Services Act's notice-and-action mechanism for content hosted in or targeted at the European Union.
10.2 To submit a copyright, trade mark, or other abuse report (including reports of spam, phishing, malware or illegal content), email abuse@altaignite.com with: (a) identification of the material claimed to be infringing or unlawful and its URL; (b) identification of the copyrighted work or right claimed to be infringed; (c) your contact details; (d) a statement of good-faith belief that the use is not authorised; and (e) for copyright notices, a statement made under penalty of perjury that the information is accurate and that you are authorised to act on behalf of the rights holder.
10.3 On receipt of a compliant notice, we will act expeditiously to remove or disable access to the identified material and will notify the affected customer, who may submit a counter-notice in accordance with 17 U.S.C. § 512(g) or equivalent local procedure, following which we will restore the material within the statutory timeframe unless the complainant files a court action.
10.4 Repeat infringers, meaning customers subject to multiple validated infringement notices within a rolling 12-month period, will have their accounts terminated in accordance with clause 12.

11. Monitoring

11.1 We do not proactively monitor the content of customer websites or mailboxes, but we may use automated systems described in clauses 6, 7.5 and 5 to detect resource abuse, spam signatures and known malware/phishing indicators, and may review specific content in direct response to a legal request, court order, or a specific abuse report received under clause 10.
11.2 We reserve the right, but do not undertake an obligation, to remove or disable content that we reasonably believe violates this AUP, applicable law, or exposes Alta Ignite or other customers to legal or security risk.

12. Enforcement ladder

12.1 Except where clause 12.4 applies, we generally follow a graduated enforcement approach appropriate to the severity and recurrence of the violation: (a) Warning — a written notice describing the violation and requiring remediation within a stated period, typically 5 business days for non-urgent issues; (b) Throttling — temporary rate-limiting, bandwidth restriction, sending-limit reduction, or feature restriction while the issue is addressed; (c) Suspension — temporary disabling of the affected website, mailbox, domain function or account pending remediation or investigation; (d) Termination — permanent suspension of the Services and, where applicable under our Terms, cancellation of the subscription, for uncured, severe or repeated violations.
12.2 The step at which we begin enforcement depends on factors including the severity of harm, whether the violation is ongoing, whether it affects the security or availability of shared infrastructure, and whether it is a repeat violation.
12.3 For fair-use matters under clause 6, we will ordinarily begin with notice and an opportunity to upgrade or remediate before throttling or suspension, except where continued unrestricted use poses an immediate risk to platform stability.
12.4 We may suspend or disable access immediately and without prior notice, proceeding directly to suspension or termination, where content or activity: involves child sexual abuse material, presents an imminent security threat (such as active malware distribution, a live phishing campaign, or an ongoing attack originating from your account), is subject to a valid court order or law enforcement request requiring immediate action, or otherwise creates a material risk of harm to Alta Ignite, other customers, or third parties.
12.5 Where reasonably possible, we will provide you with an opportunity to export your Client Materials, website files, mailbox content and domain transfer authorisation codes before or promptly after suspension or termination, except where doing so would be unlawful or would undermine an active law-enforcement or security investigation.

13. Reinstatement and appeals

13.1 A customer whose account or content has been throttled, suspended or terminated under this AUP may request reinstatement by emailing abuse@altaignite.com, describing the remedial steps taken and, where relevant, providing evidence of licensing, consent, or corrected content.
13.2 We will review a reinstatement request within 5 business days of receipt and will confirm in writing whether the Services will be restored, restored subject to conditions, or whether the suspension or termination is upheld and why.
13.3 Where you believe an enforcement action was taken in error, you may escalate the matter in writing to legal@altaignite.com for a documented internal review by a person who was not involved in the original decision, without prejudice to your right to bring proceedings before the competent courts under our Terms and Conditions.
13.4 Reinstatement is granted at our reasonable discretion and does not entitle you to a refund of subscription fees for the period of suspension, except as expressly provided in our Terms and Conditions or required by applicable consumer protection law.

14. Changes to this policy

14.1 We may update this AUP from time to time to address new categories of abuse, changes in law, or changes to our infrastructure and fair-use thresholds. We will post the updated version here with a revised "Last updated" date and, for material changes, notify active customers by email at least 14 days before the change takes effect.

15. Contact

15.1 Report abuse, spam, phishing, malware or content violations to abuse@altaignite.com. Report security vulnerabilities to security@altaignite.com. General legal questions about this AUP should be directed to legal@altaignite.com.
15.2 Postal correspondence: Alta Ignite B.V., Keizersgracht 391, 1016 EJ Amsterdam, the Netherlands, KvK 76392014, VAT NL860627193B01.

Report abuse to abuse@altaignite.com or security concerns to security@altaignite.com — Alta Ignite B.V., Keizersgracht 391, 1016 EJ Amsterdam, the Netherlands.