90-Day Guarantee
Alta Ignite

Terms and Conditions

Last Updated: November 2, 2025

1. Agreement to Terms

1.1. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you," "user," or "client") and Alta Ignite, a division of Lanex Group, LLC ("Alta Ignite," "Company," "we," "us," or "our"), governing your access to and use of the website located at https://www.altaignite.com ("Website") and all related services, products, content, tools, applications, and functionality offered through the Website (collectively, the "Services").

1.2. By accessing, browsing, signing up for, or using our Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Cookie Policy, and any service-specific agreements you enter into with us. If you do not agree with any part of these Terms, you must not use our Website or Services.

1.3. These Terms apply to all visitors, users, and others who access or use the Services, whether as a guest or registered user. Your use of the Website and Services is also subject to our Privacy Policy, which is incorporated by reference into these Terms. By using our Services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

1.4. The Services are offered and available to users who are 18 years of age or older and reside in any jurisdiction where the Services are legally available. By using the Services, you represent and warrant that you meet all eligibility requirements. If you do not meet these requirements, you must not access or use the Services.

1.5. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion. This includes situations where we believe that user conduct violates applicable law or is harmful to our interests or the interests of other users.

1.6. These Terms constitute the entire agreement between you and Alta Ignite regarding the use of the Website and Services, superseding any prior agreements between you and Alta Ignite relating to your use of the Website or Services. Any modifications to these Terms must be made in writing and signed by an authorized representative of Alta Ignite to be valid.

2. Changes to Terms

2.1. We reserve the right to revise and update these Terms at any time, at our sole discretion. All changes are effective immediately upon posting on this page, and apply to all access to and use of the Services thereafter. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes.

2.2. It is your responsibility to check this page periodically for changes. We will update the "Last Updated" date at the top of these Terms to reflect the date of the most recent revision. We may also provide notice of material changes through email notifications to registered users or through prominent notices on our Website.

2.3. If you do not agree with any changes to these Terms, you must discontinue your use of the Website and Services immediately. Your continued use of the Services following the posting of revised Terms constitutes your acceptance of such changes and agreement to be bound by the modified Terms.

2.4. Changes to these Terms will not apply retroactively and will not affect any rights or obligations that arose prior to the effective date of the changes. However, disputes arising after changes take effect will be governed by the Terms in effect at the time the dispute arose.

2.5. We encourage you to review these Terms regularly to stay informed about any updates. If you have questions about changes to these Terms, please contact us at support@altaignite.com before continuing to use the Services.

3. Eligibility

3.1. You must be at least 18 years of age to use our Website and Services. By using the Website, you represent and warrant that you meet this requirement. If you are using our Services on behalf of an organization, you represent that you have the authority to bind that entity to these Terms.

3.2. Minors under the age of 18 are not permitted to use the Services or create an account. If we learn that we have collected personal information from a person under 18, we will delete that information as quickly as possible. If you believe we might have information from or about a minor, please contact us immediately.

3.3. If you are accessing or using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you are an authorized representative of that entity with the authority to bind such entity to these Terms. In such cases, "you" and "your" will refer to that entity.

3.4. You must provide accurate and complete information when creating an account or purchasing services. You are responsible for maintaining the accuracy of your account information and updating it as necessary. Providing false, inaccurate, or misleading information may result in immediate termination of your account.

3.5. By using our Services, you also represent that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

4. Account Registration and Security

4.1. To access certain features of the Website or purchase services, you may be required to register an account. You agree to provide true, current, and complete information during the signup process and to update such information as necessary. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity under your account. We are not liable for any loss or damage resulting from unauthorized use of your account.

4.2. You agree to notify us immediately of any unauthorized access to or use of your account or any other breach of security. You can notify us by emailing support@altaignite.com with details of the suspected breach. We will investigate all reports of unauthorized access and take appropriate action.

4.3. You are responsible for all activities that occur under your account, whether or not you authorized such activities. You agree not to share your account credentials with any third party or allow any third party to access your account. If you share your credentials or allow unauthorized access, you will be held responsible for all resulting activities and charges.

4.4. We reserve the right to disable any user account, username, or password, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms. We may also require you to change your password if we believe your account security has been compromised.

4.5. You agree to use a strong password that includes a combination of letters, numbers, and special characters. You should not use the same password for multiple online accounts. We recommend enabling two-factor authentication if available to add an additional layer of security to your account.

5. Services and Service-Specific Agreements

5.1. Alta Ignite offers a range of digital marketing and technology services, including but not limited to website development, performance marketing, automation, SEO, and business consulting. Services may be offered as one-time purchases or on a recurring subscription basis.

5.2. Each service is governed by a specific agreement that outlines its scope, deliverables, pricing, duration, performance expectations, and client responsibilities. By purchasing any service through altaignite.com, you automatically enter into a binding contractual agreement specific to that service in addition to these general Terms.

5.3. If there is a conflict between these Terms and any service-specific agreement, the latter shall govern for that specific service. Service-specific agreements may include additional terms, conditions, warranties, or limitations that apply only to that particular service offering.

5.4. The scope of work, deliverables, timelines, and pricing for each service will be clearly outlined in the service-specific agreement or order confirmation. You acknowledge that the success of our services often depends on your timely cooperation, provision of necessary materials, feedback, and approvals. Delays caused by your failure to provide required input may result in project delays and will not constitute a breach of our obligations.

5.5. We reserve the right to modify, suspend, or discontinue any service at any time with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of services, except as may be specifically provided in your service-specific agreement.

6. Payment, Billing, and Subscriptions

6.1. All payments for services offered via altaignite.com are processed securely through Stripe, our third-party payment provider. By submitting your payment details, you authorize us to charge your payment method for the total amount of your order, including recurring charges where applicable. Stripe's terms and conditions and privacy policy also apply to all payment transactions.

6.2. You represent and warrant that you have the legal right to use any payment method you provide to us. You agree to provide current, complete, and accurate payment information. You further agree to promptly update your account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

6.3. All fees are quoted in the currency specified at checkout (USD, ZAR, or other applicable currencies) and are non-refundable except as expressly provided in these Terms or required by law. We reserve the right to change our prices at any time, but price changes will not affect orders already placed or active subscriptions until the next renewal period.

6.4 Subscription Services

6.4.1. If you purchase a subscription, you agree to recurring monthly billing, with payments automatically debited from your payment method on file. Subscriptions renew monthly unless canceled at least five (5) business days prior to the next billing cycle. You will receive an email confirmation of each successful payment.

6.4.2. You may cancel your subscription at any time by logging into your account and following the cancellation process, or by contacting our support team at support@altaignite.com. Cancellations must be submitted at least five (5) business days before your next billing date to avoid being charged for the next billing cycle. No refunds will be provided for partial months of service or unused portions of your subscription.

6.5 One-Time Services

6.5.1. For services purchased as a one-time engagement, the full payment is due upfront at the time of checkout unless otherwise agreed in writing. One-time services are subject to the specific terms outlined in your service agreement, including any milestone-based payment schedules or deposit requirements.

6.5.2. For larger projects, we may require a deposit or milestone payments as work progresses. The payment schedule will be clearly outlined in your service-specific agreement. Failure to make payments according to the agreed schedule may result in suspension of work until payment is received.

6.6 Automatic Debit Authorization

6.6.1. By submitting your payment information, you grant Alta Ignite continuing authority to debit the same payment method for any future charges, including upgrades, overages, or add-on services related to your active subscription or contract. This authorization remains in effect until you cancel your subscription or remove your payment method from your account.

6.6.2. You may update or remove your payment method at any time through your account settings. However, if you have an active subscription, you must maintain a valid payment method on file. If you remove your payment method without canceling your subscription, we may suspend your access to services until a valid payment method is provided.

6.7 Failed Payments

6.7.1. If a payment attempt fails, we may suspend or terminate your access to the service until payment is successfully processed. You remain responsible for any outstanding balances. We will attempt to notify you of failed payments via email and may retry the payment method on file.

6.7.2. If payment fails multiple times, we reserve the right to terminate your account and pursue collection of outstanding amounts. You will be responsible for all costs associated with collection efforts, including reasonable attorney's fees. Late payments may be subject to interest charges at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

7. 90-Day Money-Back Guarantee

7.1. We offer a 90-day money-back guarantee on eligible marketing services. This guarantee demonstrates our commitment to delivering results and building long-term partnerships with our clients. The specific terms, conditions, and eligibility criteria for this guarantee are outlined in our comprehensive 90-Day Money-Back Guarantee Policy and your service-specific agreement.

7.2. To request a refund under the 90-day money-back guarantee, you must submit your request in writing to guarantee@altaignite.com within seven (7) business days after the 90-day guarantee period has lapsed, as specified in our 90-Day Money-Back Guarantee Policy. Your request must include comprehensive documentation as outlined in the Guarantee Policy.

7.3. All refund requests will be reviewed on a case-by-case basis in accordance with the strict eligibility criteria and procedures outlined in our 90-Day Money-Back Guarantee Policy. We will evaluate your request based on the comprehensive criteria outlined in that policy and respond within thirty (30) business days. If approved, refunds will be processed within 14 business days and issued to the original payment method.

7.4. The 90-day money-back guarantee applies only to the services specifically covered in your service agreement and does not apply to all services offered by Alta Ignite. Certain services, including but not limited to one-time consulting sessions, training services, and third-party advertising spend, may not be eligible for the guarantee.

7.5. This guarantee is void if you violate any provision of these Terms or your service-specific agreement, engage in fraudulent activity, or fail to pay any amounts owed to Alta Ignite. We reserve the right to deny refund requests that we determine, in our sole discretion, to be fraudulent, abusive, or otherwise not made in good faith.

7.6. We reserve the right to approve or reject any 90-day money-back guarantee refund request at our sole discretion in accordance with our 90-Day Money-Back Guarantee Policy. All refund decisions are final and not subject to appeal. By purchasing services covered by this guarantee, you acknowledge and agree that Alta Ignite has the ultimate authority to determine eligibility for refunds under the strict anti-abuse provisions outlined in the Guarantee Policy.

8. Refund Policy

8.1. Outside of the 90-day money-back guarantee, all sales are final and non-refundable. We do not issue refunds for unused portions of subscriptions, partially completed services, or client delays. If a project or service is delayed due to your failure to provide required input, you remain liable for the full payment.

8.2. Subscription fees are charged in advance for each billing cycle and are non-refundable. If you cancel your subscription, you will continue to have access to the Services until the end of your current billing period, but you will not receive a refund for any unused time remaining in that period.

8.3. For one-time services, no refunds will be issued once work has commenced, except as provided under the 90-day money-back guarantee or as required by applicable law. If you wish to cancel a service before work begins, you must notify us in writing within 48 hours of purchase to be eligible for a refund, subject to a 10% administrative fee.

8.4. In cases where you have failed to provide necessary materials, feedback, or approvals in a timely manner, causing delays or preventing us from completing the work, no refunds will be issued. You acknowledge that your cooperation is essential to the successful delivery of services and that delays caused by your inaction do not constitute grounds for a refund.

8.5. Any refunds that are issued will be processed within 14 business days of approval and will be credited to the original payment method used for the purchase. Please allow additional time for your financial institution to process the refund. We are not responsible for any fees charged by your bank or payment provider in connection with refunds.

9. Use of Website and Services

9.1. You agree to use the Website and Services only for lawful purposes and in accordance with these Terms. You must not:

  • Violate any applicable local, state, national, or international law;
  • Transmit or upload viruses, malware, or harmful code;
  • Attempt to gain unauthorized access to any system or network;
  • Copy, modify, reproduce, or redistribute any part of our Website without our express written permission;
  • Use automated tools (bots, crawlers) to extract data from the Website;
  • Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services;
  • Impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity;
  • Interfere with or disrupt the Services or servers or networks connected to the Services;
  • Use the Services to transmit any unsolicited or unauthorized advertising or promotional materials;
  • Collect or store personal data about other users without their express permission.

9.2. We reserve the right to suspend or terminate your access for any breach of these Terms. We also reserve the right to investigate any suspected violations of these Terms and to take appropriate legal action, including without limitation, reporting suspected unlawful activity to law enforcement officials, regulators, or other third parties.

9.3. You are solely responsible for your conduct and any content that you submit, post, or display on or through the Services. We do not endorse, support, represent, or guarantee the truthfulness, accuracy, or reliability of any user content or communications posted via the Services.

9.4. We reserve the right to remove or disable access to any content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable. However, we are not obligated to monitor user content and assume no responsibility for monitoring the Services for inappropriate content or conduct.

9.5. By using our Services, you acknowledge that you may be exposed to content from other users that you may find offensive, indecent, or objectionable. We disclaim all liability for such content, and you agree to waive any legal or equitable rights or remedies you may have against us with respect to such content.

10. Intellectual Property

10.1. All content on altaignite.com, including text, images, graphics, branding, code, and other materials, is the intellectual property of Alta Ignite or its licensors and is protected by copyright, trademark, and other intellectual property laws. This includes but is not limited to our website design, logos, service marks, trade names, and proprietary methodologies.

10.2. You may not copy, reproduce, republish, distribute, or exploit any content without our prior written permission. You are granted a limited, non-exclusive, non-transferable license to access and use the Website and Services for personal or business use, in accordance with these Terms and your service agreement.

10.3. Any materials, including but not limited to strategies, reports, analyses, designs, or other deliverables created by Alta Ignite for you as part of our services remain the intellectual property of Alta Ignite unless explicitly transferred to you in writing as part of your service agreement. You are granted a license to use these materials for your internal business purposes only.

10.4. You retain all rights to any content, materials, data, or information that you provide to us in connection with the Services. By providing such materials, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such materials solely for the purpose of providing the Services to you.

10.5. If you believe that any content on our Website infringes your intellectual property rights, please contact us at support@altaignite.com with details of the alleged infringement. We will investigate all claims and take appropriate action in accordance with applicable law, including the Digital Millennium Copyright Act (DMCA) where applicable.

11. Cookies and Tracking

11.1. Alta Ignite uses cookies and similar technologies to enhance user experience, analyze site performance, and personalize content. By using our Website, you consent to the use of cookies in accordance with our Privacy Policy. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

11.2. Cookies may collect data such as IP address, browser type, browsing behavior, pages visited, time spent on pages, and referring websites. We use this information to improve our Services, understand user behavior, and provide personalized content and advertisements. You can control cookie preferences through your browser settings.

11.3. We use both first-party cookies (set by us) and third-party cookies (set by our partners and service providers) for various purposes including analytics, advertising, and functionality. Third-party cookies may be used by advertising networks to show you relevant ads on other websites based on your browsing activity on our Website.

11.4. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from accessing certain features of our Website or may cause some features to function improperly. You can also delete cookies that have already been stored on your device.

11.5. We may also use web beacons, pixel tags, and similar tracking technologies in conjunction with cookies to collect information about your use of our Website and Services. These technologies help us measure the effectiveness of our marketing campaigns and understand user engagement with our content.

12. Third-Party Services and Links

12.1. Our Website may contain links to third-party websites or services not owned or operated by us, including but not limited to Stripe for payment processing, social media platforms, analytics providers, and other business partners. We are not responsible for the content, terms, or practices of these third-party services. Your use of such services is at your own risk, and you should review their respective terms and privacy policies.

12.2. The inclusion of any link on our Website does not imply endorsement, approval, or recommendation of the linked website or its content by Alta Ignite. We do not control third-party websites and are not responsible for their availability, content, advertising, products, or other materials. We shall not be liable for any damages or losses arising from your use of third-party websites or services.

12.3. In providing our Services, we may integrate with or utilize third-party tools, platforms, and services such as advertising networks, email service providers, CRM systems, and analytics tools. Your use of these integrated services may be subject to additional terms and conditions imposed by the third-party providers. You are responsible for reviewing and complying with such third-party terms.

12.4. We may share certain information with third-party service providers who assist us in operating our Website and providing our Services. These third parties are contractually obligated to use your information only as necessary to provide services to us and to maintain the confidentiality and security of your information.

12.5. If you access third-party websites or services through links on our Website, you acknowledge that those third parties may collect information about you and your use of their services. We are not responsible for how third parties collect, use, or share your information. We encourage you to read the privacy policies and terms of service of any third-party websites or services you visit.

13. Disclaimer of Warranties

13.1. Our Website and Services are provided "as is" and "as available," without warranties of any kind, either express or implied. We do not guarantee that the Website will be uninterrupted or error-free, or that results from the Services will meet your expectations unless explicitly stated in your service agreement.

13.2. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will meet your requirements or that the operation of the Services will be uninterrupted or error-free.

13.3. We make no representations or warranties about the accuracy, reliability, completeness, or timeliness of any content, information, software, text, graphics, or other materials provided through the Services. We do not warrant that the Services or any content will be free from viruses, worms, Trojan horses, or other harmful components.

13.4. While we strive to provide high-quality services and achieve positive results for our clients, we cannot guarantee specific outcomes, rankings, traffic levels, conversion rates, or revenue increases. Marketing and business results depend on numerous factors beyond our control, including market conditions, competition, your business model, and your implementation of our recommendations.

13.5. No advice or information, whether oral or written, obtained by you from us or through the Services shall create any warranty not expressly stated in these Terms. You acknowledge that you use the Services at your own risk and that you will be solely responsible for any damage to your computer system, loss of data, or other harm that results from your use of the Services.

14. Limitation of Liability

14.1. To the fullest extent permitted by law, Alta Ignite (Lanex Group, LLC), its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, profit, data, goodwill, or use, arising from or related to your use of the Website or Services.

14.2. In no event shall our total liability to you for all damages, losses, and causes of action (whether in contract, tort including negligence, or otherwise) exceed the amount you paid to us for the specific service giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to such liability.

14.3. We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

14.4. You acknowledge and agree that the limitations of liability set forth in this section are fundamental elements of the basis of the bargain between you and Alta Ignite, and that we would not be able to provide the Services on an economically reasonable basis without these limitations. These limitations shall apply even if any limited remedy fails of its essential purpose.

14.5. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

15. Indemnification

15.1. You agree to defend, indemnify, and hold harmless Alta Ignite, its parent company Lanex Group, LLC, affiliates, officers, directors, employees, agents, licensors, and service providers from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees and court costs) arising out of or related to your use of the Website or Services, your breach of these Terms, or your violation of any law or the rights of a third party.

15.2. This indemnification obligation includes but is not limited to claims arising from your content, your use of deliverables provided by us, your marketing activities, your business practices, and any representations or warranties you make to third parties in connection with the Services.

15.3. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You agree not to settle any such claim without our prior written consent.

15.4. This indemnification obligation will survive the termination or expiration of these Terms and your use of the Services. You acknowledge that the indemnification obligations set forth in this section are reasonable and necessary to protect our legitimate business interests.

15.5. In the event that we are required to respond to a subpoena, court order, or other legal process related to your use of the Services, you agree to reimburse us for our reasonable costs, including attorney's fees, incurred in responding to such legal process.

16. Termination

16.1. We reserve the right to terminate or suspend your access to the Website or Services at any time, with or without notice, for any reason, including but not limited to breach of these Terms, non-payment, fraudulent activity, or unlawful conduct. Upon termination, your right to use the Services will immediately cease.

16.2. You may terminate your account at any time by contacting us at support@altaignite.com or through your account settings. If you terminate a subscription service, you will continue to have access until the end of your current billing period, but no refund will be provided for any unused portion of the subscription.

16.3. Upon termination of your account for any reason, we may delete your account information and any content associated with your account. We have no obligation to retain any of your information after termination, and we will not be liable to you or any third party for any termination of your access to the Services or deletion of your information.

16.4. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, limitations of liability, dispute resolution provisions, and any amounts owed to Alta Ignite.

16.5. If we terminate your access due to your breach of these Terms, you will not be entitled to any refund of fees paid, and you will remain liable for all amounts due up to and including the date of termination. We reserve the right to pursue any legal remedies available to us for your breach of these Terms.

17. Governing Law and Dispute Resolution

17.1. These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. You agree to submit to the personal and exclusive jurisdiction of the courts located in New York County, New York, for any legal proceedings arising out of or relating to these Terms or your use of the Services.

17.2. Any dispute, controversy, or claim arising under or relating to these Terms, or the breach, termination, or validity thereof, shall first be resolved through good faith negotiation between the parties. Either party may initiate negotiations by providing written notice to the other party describing the dispute in reasonable detail.

17.3. If the dispute cannot be resolved through negotiation within thirty (30) days of the initial notice, the dispute shall be submitted to binding arbitration under the rules of the American Arbitration Association. The arbitration shall be conducted in New York County, New York, before a single arbitrator mutually agreed upon by the parties or, if the parties cannot agree, appointed in accordance with AAA rules.

17.4. The arbitrator's decision shall be final and binding on both parties, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction. Each party shall bear its own costs and expenses in connection with the arbitration, except that the arbitrator may award costs and expenses, including reasonable attorney's fees, to the prevailing party.

17.5. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information. You agree to waive any right to a jury trial in any legal proceeding arising out of or relating to these Terms.

18. Entire Agreement

18.1. These Terms, together with our Privacy Policy, Cookie Policy, and any applicable service-specific agreements, constitute the entire agreement between you and Alta Ignite regarding your use of our Website and Services. These Terms supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and Alta Ignite.

18.2. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect pursuant to the severability doctrine. The invalid, illegal, or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its intent.

18.3. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

18.4. You may not assign or transfer these Terms or any rights or obligations hereunder, by operation of law or otherwise, without our prior written consent. Any attempted assignment or transfer in violation of this provision shall be null and void. We may assign or transfer these Terms and any rights or obligations hereunder at our sole discretion, including in connection with a merger, acquisition, reorganization, or sale of assets.

18.5. These Terms do not create any third-party beneficiary rights. The relationship between you and Alta Ignite is that of independent contractors, and nothing in these Terms shall be construed to create a partnership, joint venture, agency, or employment relationship between the parties.

19. Contact

19.1. For any questions, concerns, or inquiries regarding these Terms and Conditions, please contact us using the information below. We are committed to addressing your questions and resolving any issues in a timely and professional manner.

19.2. All formal notices, requests, or other communications required or permitted under these Terms should be sent in writing to the contact information provided below. Notices sent by email will be deemed effective when sent to the email address specified, provided that the sender receives a confirmation of delivery.

Company Name: Alta Ignite (a division of Lanex Group, LLC)

Email: support@altaignite.com

Website: https://www.altaignite.com

19.3. We strive to respond to all inquiries within two (2) business days. For urgent matters related to active services or billing issues, please indicate the urgency in your subject line to ensure prompt attention.

19.4. By contacting us, you consent to receive responses via email or other electronic means. We may retain copies of all correspondence for our records and quality assurance purposes.

19.5. If you require legal notice to be served upon Alta Ignite, such notice must be delivered to our registered agent at the address on file with the appropriate state authorities. Informal communications to the email address above do not constitute legal notice.

By using our services, you agree to these Terms and Conditions.