Everything you need to know before you subscribe
40+ real answers, grouped by topic. Can't find yours? Our team replies within a few hours on any plan.
Plans & billing
How pricing, upgrades and invoicing work across Launch, Growth and Scale.
How much does Alta Ignite cost?
Launch starts at $199 a month, Growth and Scale sit above it with more concurrent request queues and faster turnaround. Every plan is billed monthly with no setup fee and no long term contract.
What currency am I billed in?
We detect your country and show pricing in your local currency at the live exchange rate. Your card statement matches the currency you saw at checkout.
Can I change plans later?
Yes. Upgrade or downgrade from your billing settings at any time. Upgrades apply immediately and prorate the remainder of the month; downgrades apply from the next billing cycle.
Is there a contract or minimum term?
No. Alta Ignite is a rolling monthly subscription. Cancel whenever you like and you keep access until the end of the paid period.
Do you offer annual billing?
Yes, annual billing is available on request at a discount versus paying monthly. Message support to switch your invoice cadence.
What payment methods do you accept?
Major credit and debit cards plus SEPA direct debit for European accounts. Enterprise customers on Scale can arrange invoicing with net 15 terms.
Will my price ever increase without warning?
No. If we ever change list pricing, subscribers already on a plan are notified at least 30 days ahead and can lock their current rate by staying subscribed.
Do you offer refunds?
Because requests are delivered continuously rather than as a one off project, we don't refund partial months, but you're never charged again after you cancel.
Requests & turnaround
How the request queue works and what counts as one request.
What counts as a single request?
Anything that can be scoped and delivered as one unit of work: a new landing page, a redesigned section, a form integration, a bug fix, a copy update. Large builds are split into a short sequence of requests so you see progress continuously.
How many requests can I have?
Unlimited requests in your queue on every plan. Only one is actively in progress at a time on Launch; Growth and Scale run more requests in parallel.
How fast is turnaround?
Most Launch requests land within 2-4 business days, Growth in 1-2 business days, and Scale offers next business day turnaround with a dedicated pod. Complex requests are scoped and given a specific delivery date up front.
What if I don't like the first version?
Revisions are unlimited and included. Leave feedback directly on the request card and we iterate until it's right before you mark it complete.
Can I reorder my queue?
Yes, drag any request to the top of your queue and it becomes the next one scoped once the active request ships.
Do you handle copywriting and design, or only code?
Both. Our pods include designers, copywriters and developers, so a request can span wireframes, UI, content and implementation without you needing separate vendors.
What if a request is too big to be 'one thing'?
We'll break it into a short roadmap of sequential requests with a completion date for each stage, so a full rebuild still moves through your queue predictably.
Is there a limit on how many pages or features I can request in total?
No. There's no cap on total scope over the life of your subscription, only on how many requests are active in parallel at any moment.
Domain, hosting & email
What's included free with every subscription and how it's provisioned.
Is a domain really included?
Yes, one domain registration or transfer is included free for as long as you're subscribed, on common TLDs like .com, .io, .co and dozens more.
What happens to my domain if I cancel?
It's yours. We transfer the domain out to a registrar of your choice at no cost within 5 business days of a cancellation request.
Is hosting really unlimited and free?
Yes. Managed hosting with SSL, a global CDN, daily backups and uptime monitoring is included on every plan with no separate hosting bill.
How many mailboxes do I get?
Launch includes 3 business email mailboxes on your domain, Growth includes 10, and Scale includes unlimited mailboxes.
Can I keep my current host or registrar instead?
Yes. If you'd rather keep existing infrastructure we'll deploy there instead; the hosting and domain credit simply goes unused.
What's my site's uptime guarantee?
We target 99.9% uptime backed by monitoring that alerts our team before most customers ever notice an issue; see the Security page for the full policy.
Can I point an existing domain at Alta Ignite instead of using the free one?
Yes, connect any domain you already own by updating DNS records; we'll walk you through it or do it for you.
Tech stack
The platforms and tools we build on.
What platforms do you build with?
Next.js and React for custom applications, WordPress for content heavy sites, and Shopify for storefronts. We pick the stack that matches your goals rather than forcing one platform.
Can I choose the stack myself?
Yes. Tell us your preference during onboarding, or we'll recommend one based on your team's technical comfort and growth plans.
Do you support headless CMS setups?
Yes, we regularly ship with Sanity, Contentful, Storyblok and WordPress as a headless source behind a Next.js frontend.
Will my site be fast?
We optimise Core Web Vitals on every build, images and fonts are served through the CDN, and we monitor load times as part of ongoing maintenance.
Can you integrate third party tools like Stripe, HubSpot or Zapier?
Yes, integrations are a normal request type. Provide API credentials and the desired workflow and we wire it up.
Do you write custom code, or only use templates?
Both. Simple sites often start from a proven component library to move fast; anything bespoke is custom coded, and either approach is included in your plan.
Ownership & IP
Who owns the code, content and accounts we build.
Who owns the website once it's built?
You do. All code, design files and content created for you belong to you outright, from day one, whether you stay subscribed for one month or five years.
Can I export my code and take it elsewhere?
Yes, at any time. Request a full repository and asset handover and we deliver it within 5 business days, no questions asked.
Do you retain any rights to reuse my design?
No. Unlike template marketplaces, nothing we build for you is resold or reused for another customer.
Who owns accounts like the domain, hosting and analytics?
Domain and DNS are registered in your name. Analytics, ad and CMS accounts are created under your organisation's login wherever the platform allows it.
What happens to stock assets or licensed fonts used on my site?
We only use assets with licences that transfer to you, or ones you already own; we'll flag anything that needs a separate licence before using it.
Cancellation
How to pause or end a subscription and what happens after.
How do I cancel?
Cancel in one click from account settings, or message support and we'll process it the same day. No retention calls, no cancellation forms.
Do I lose my site immediately?
No. Your site stays live and hosted until the end of the billing period you've already paid for.
Can I pause instead of cancelling?
Yes, pause for up to 60 days if you need a break; billing stops and your site stays live in a read only state until you resume.
What happens to my data after I cancel?
We keep a full backup for 30 days after cancellation in case you change your mind, then it's permanently deleted unless you request an earlier export.
Can I come back later?
Yes, resubscribe at any time; if it's within 30 days we typically restore your last backup so you don't lose anything.
Security & data
How we protect your site, accounts and customer data.
Is my site backed up?
Daily automatic backups retained for 90 days, with one click restore to any snapshot.
How is my data protected in transit and at rest?
SSL is enforced on every site, data at rest is encrypted, and access is protected by role based logins with two factor authentication available on every account.
Are you GDPR compliant?
Yes. As a United States company serving EEA and UK customers we build and operate under GDPR by default, including data processing agreements on request.
Who can access my website's backend?
Only teammates you invite and the specific Alta Ignite pod assigned to your account; access is logged and revoked automatically when a project closes.
What happens during a security incident?
Monitoring notifies our team immediately, critical issues are triaged outside your normal request queue, and you're kept informed until resolution; see the Support page for our full escalation path.
Still have a question?
Our support and sales teams are remote across Europe and reply fast. Reach us directly or start your subscription and ask from inside your dashboard.