Terms of Service

The binding contract between Lanex Group, LLC and every customer who subscribes to our unlimited website design, development, hosting, domain and email service.

Version in force · Last updated 6 February 2026

1. Parties, definitions and interpretation

1.1 This agreement (the "Terms") is made between Lanex Group, LLC, a limited liability company organised in the United States with registered office at United States, a limited liability company organised under the laws of the United States and US federal tax identification available on request ("Alta Ignite", "we", "us", "our"), and the person or entity that places an order through altaignite.com ("Client", "you", "your"). Alta Ignite and the Client are together the "Parties" and each a "Party".
1.2 "Services" means the unlimited subscription website design, development, hosting, domain and business email services described on the plan selected at checkout (the "Plan"). "Request" means a single unit of design or development work submitted through our client board. "Deliverables" means the code, designs, copy, configuration and other materials delivered to you under a Request. "Client Materials" means anything you supply to us, including text, images, trade marks, credentials and data. "Subscription Period" means each recurring monthly billing cycle commencing on the date of your first successful payment.
1.3 Headings are for convenience only and do not affect interpretation. References to "including" are without limitation. Words in the singular include the plural and vice versa. A reference to legislation includes its amendments, re-enactments and any implementing regulations.
1.4 If there is a conflict between documents, the order of precedence is: (a) any signed order form or statement of work; (b) these Terms; (c) any other page of altaignite.com; and (d) any other communication between the Parties.

2. Formation of the contract

2.1 Prices and descriptions displayed on altaignite.com are an invitation to treat, not a binding offer. Submission of the signup form together with successful payment constitutes your offer to purchase the Services on these Terms.
2.2 The contract is formed, and becomes binding on both Parties, when we send an order confirmation by email or, if earlier, when we begin performing the Services. The order number issued at checkout is the reference for that contract.
2.3 By ticking the acceptance box at signup, or by using the Services, you confirm you have read and agree to these Terms, that you are at least 18 years old, and that where you contract on behalf of an entity you have authority to bind it.
2.4 Promotional pricing, limited-time discounts or onboarding-slot notices relate only to the availability of that offer and do not shorten, waive or otherwise affect any statutory right, including the withdrawal right under clause 7, and do not themselves create a contractual obligation to supply the Services.

3. The Services and fair use of the unlimited plan

3.1 We will perform the Services with reasonable skill and care, using suitably qualified personnel, in accordance with the Plan description in force at the date of your order.
3.2 Each Plan includes one active Request at a time, actioned within the turnaround target stated for that Plan. Turnaround times are measured in working days (Monday to Friday, excluding United States federal holidays), begin once we hold everything reasonably necessary to start, and pause while we await your feedback, content, approval or access credentials. Turnaround targets are service commitments, not guaranteed delivery dates, and are further defined in our Service Level Agreement.
3.3 "Unlimited" means you may submit an unlimited number of Requests to your queue and receive unlimited rounds of revision within the scope of each Request; it does not mean unlimited simultaneous work, unlimited computing resources, or an unlimited number of separate websites, brands or domains under a single subscription. Requests are actioned one at a time, in the order set on your board, subject to fair use.
3.4 Fair use is exceeded where a Client's pattern of Requests, in our reasonable judgement, is designed to extract a materially disproportionate volume of work relative to the Plan price, involves scope more consistent with a full engineering team's output, or is used to build and run for third parties on a reseller basis without our prior written consent. Where fair use is exceeded we will discuss options with you, which may include moving to a higher Plan, before taking any restrictive action.
3.5 A Request that is materially larger than a standard scope for the Plan may be split by us into sequential Requests; we will notify you when this occurs and provide an estimated sequence.
3.6 We may use subcontractors and third-party providers to perform any part of the Services and remain responsible to you for their performance as if performed by us directly.
3.7 We may make reasonable changes to the Services that do not materially reduce the overall benefit to you. Changes that materially reduce that benefit are dealt with under clause 21.

4. Free domain name, managed hosting and business email

4.1 For as long as the subscription remains active and paid, every Plan includes at no additional charge: (a) registration or transfer of one domain name from our included extension list; (b) fully managed web hosting for the website we build and maintain for you, including TLS certificates, content delivery and daily backups; and (c) business email mailboxes on that domain in the quantity stated for the Plan (together, the "Included Services").
4.2 The Included Services form part of the subscription, have no independent cash value, are not exchangeable for a discount, are not separately refundable, and may not be resold or sublicensed. They apply to a single primary domain unless we agree otherwise in writing.
4.3 Domain registration, renewal and transfer are governed by the policies of the relevant registry and by ICANN, including the Registrar Accreditation Agreement, the Expired Registration Recovery Policy (ERRP), and the Uniform Domain-Name Dispute-Resolution Policy (UDRP), which take precedence over these Terms in respect of the domain itself. You appoint us as your agent for submitting registration, renewal and transfer instructions to the registry via our ICANN-accredited-registrar partner.
4.4 Domain name availability is confirmed only by the registry at the point of registration and cannot be warranted by us in advance. Where a requested domain is unavailable, subject to a premium fee, or refused by the registry, we will propose an alternative. Premium, auction, or restricted-extension domains fall outside clause 4.1; where you choose one, we disclose the additional fee in advance and proceed only with your written approval.
4.5 On transfer of an existing domain to us you warrant that you are the registrant or are authorised by the registrant, that the domain is unlocked at its current registrar, that it has not been registered or transferred within the preceding 60 days (the ICANN inter-registrar transfer lock), and that the authorisation (EPP) code supplied is valid and current.
4.6 If you retain your domain with an existing registrar, you remain solely responsible for that registration, its renewal and its DNS zone. We will supply the DNS records the Services require; we are not liable for downtime caused by records that you or your registrar fail to apply.
4.7 You are at all times the registrant and legal owner of any domain registered for you under this clause. On termination for any reason, provided all sums due to us have been paid, we will release the domain and supply the authorisation code needed to transfer it to a registrar of your choice within a reasonable period, and no later than five (5) business days after your written request, subject to any registry-imposed transfer restriction then in force.
4.8 If you cancel, or the contract terminates for your material breach, within twelve (12) months of a domain registration or renewal paid for by us under clause 4.1, we may, at our option, recover from you the documented registrar cost of that registration or renewal, or decline to renew the domain further and notify you in advance of the renewal date so that you may pay to renew it yourself.
4.9 Included hosting is subject to fair use appropriate to a normal business website of the type we build. It does not cover cryptocurrency mining, bulk file distribution, streaming media libraries, or workloads that materially degrade shared infrastructure for other clients. Included business email mailboxes are for your own business correspondence, subject to our Anti-Spam Policy and to per-mailbox sending limits imposed by our email provider.
4.10 We do not warrant delivery of any individual email message, since delivery depends on third-party mail networks, spam filters and sender-reputation systems outside our control.

5. Client obligations

5.1 You will promptly provide, in usable form, all Client Materials, approvals, access credentials and decisions reasonably required to perform a Request, and will nominate a single individual with authority to approve work on your behalf.
5.2 You warrant that you own or are validly licensed to use all Client Materials, that our use of them will not infringe any third party's intellectual property, privacy or other rights, and that they are accurate, lawful and not defamatory, obscene or misleading.
5.3 You are responsible for the accuracy and currency of registrant contact details supplied for domain registration; registries may suspend a domain where WHOIS contact details are false, incomplete or unverifiable, in accordance with ICANN's registrant verification requirements.
5.4 You will keep account and mailbox credentials confidential and notify us immediately at abuse@altaignite.com if you suspect unauthorised access or use.
5.5 Where delay is caused by you, we may extend any turnaround target by a reasonable period corresponding to the delay and may charge for additional costs reasonably incurred as a result.

6. Fees, billing and renewal

6.1 Fees are the Plan fees shown at checkout, billed monthly in advance in USD (or the local currency displayed at checkout) and charged automatically on each renewal date until the subscription is cancelled in accordance with clause 8.
6.2 Payment is processed by Stripe, Inc. By subscribing you authorise recurring charges to the payment method on file and accept Stripe's applicable terms. We do not receive, transmit or store your full card number.
6.3 If a scheduled payment fails, we may retry it over a reasonable period, notify you by email, and suspend the Services, including the Included Services, if payment is not received within seven (7) days of that notice.
6.4 Overdue amounts accrue statutory commercial interest and reasonable recovery costs under applicable United States state law or, where you are a consumer, applicable consumer credit legislation.
6.5 We may change Plan fees on not less than thirty (30) days' prior written notice, effective from your next renewal after that notice period. If you do not accept the change you may cancel under clause 8 before it takes effect, without penalty.

7. Taxes and consumer right of withdrawal

7.1 All fees are exclusive of value added tax and other applicable taxes, duties or levies, which will be added at the applicable rate where required by law. Where the intra-EU reverse-charge mechanism applies, you must supply a valid VAT identification number and we will issue a reverse-charge invoice.
7.2 If you are a consumer resident in the European Union or the United Kingdom, you have the right to withdraw from this contract within fourteen (14) days of its formation without giving a reason, by a clear statement sent to legal@altaignite.com, in accordance with Directive 2011/83/EU on consumer rights and its national implementing legislation.
7.3 By requesting that we begin the Services during the fourteen-day withdrawal period, you acknowledge that if you subsequently withdraw you must pay a proportionate amount for Services already supplied up to the point of withdrawal, and that the withdrawal right is extinguished once the Services have been fully performed with your prior express consent and acknowledgement of that loss.
7.4 A domain registration is a fully performed, made-to-order digital service the moment it is registered in your name at the registry, and once completed cannot be reversed; accordingly the statutory withdrawal right does not apply to a completed domain registration under Article 16(m) of Directive 2011/83/EU.
7.5 Nothing in this clause affects any other non-excludable statutory right you have as a consumer under the law of your habitual residence.

8. Cancellation, term and suspension

8.1 The contract begins on formation under clause 2.2 and continues for successive monthly Subscription Periods until cancelled in accordance with this clause.
8.2 You may pause or cancel the subscription at any time through your account dashboard or by written notice to legal@altaignite.com. Cancellation takes effect at the end of the Subscription Period current at the time notice is given; the Services, including the Included Services, remain available until then and fees already paid for that period are not refunded except as required by clause 7 or mandatory law.
8.3 Either Party may terminate immediately by written notice if the other commits a material breach of these Terms that is not remedied within fourteen (14) days of written notice specifying the breach, or if the other Party becomes insolvent, enters administration, liquidation or a comparable insolvency process, or ceases to trade.
8.4 We may suspend the Services, in whole or in part, immediately and without liability where required by law or by a registry, registrar or upstream infrastructure provider, where we reasonably believe there is a security or abuse risk, or for non-payment under clause 6.3.
8.5 On termination for any reason: Deliverables already released to you remain yours under clause 10; hosting and mailboxes are retained for thirty (30) days after the end of the final paid Subscription Period to allow export, after which we may irretrievably delete associated data; and the domain clawback in clause 4.8 continues to apply.
8.6 Clauses which by their nature are intended to survive termination continue to bind the Parties after termination, including clauses 1, 4.7, 4.8, 6, 10, 13, 14, 15, 16 and 22.

9. Acceptable use

9.1 You will not use the Services to host, transmit or link to content that is unlawful, infringing, malicious, fraudulent, defamatory or obscene, or that facilitates unlicensed gambling, unlicensed pharmaceuticals, phishing, malware distribution or unsolicited bulk messaging, all as further detailed in our Acceptable Use Policy.
9.2 You will not attempt to gain unauthorised access to any system, circumvent Plan or fair-use limits by technical means, or use the Services in a manner that damages, disables or unreasonably burdens our infrastructure or that of our subprocessors.
9.3 We may remove offending content and suspend or terminate the Services for breach of this clause, notifying you where lawfully permitted to do so, without prejudice to any other remedy available to us.

10. Intellectual property and assignment on payment

10.1 Subject to full and cleared payment of all sums due for the Subscription Period in which a Deliverable is created, we assign to you, with effect automatically upon such payment, all intellectual property rights subsisting in the Deliverables created specifically for you under a Request. Until payment is received in full, all rights in the Deliverables remain vested in us.
10.2 We retain ownership of our pre-existing materials, frameworks, design systems, libraries, tooling, methodologies and generic components ("Background IP"). We grant you a perpetual, worldwide, non-exclusive, royalty-free licence to use Background IP to the extent it is embedded in, and reasonably necessary to use, the Deliverables assigned under clause 10.1.
10.3 Third-party components incorporated in the Deliverables, including open-source software, fonts, stock imagery, plugins and SaaS integrations, are licensed to you on their own applicable terms; you are responsible for compliance with, and any ongoing fees under, those third-party licences.
10.4 You retain all rights in Client Materials and grant us a non-exclusive, worldwide licence to reproduce, adapt and display them solely for the purpose of performing the Services.
10.5 Unless you notify us in writing that you object, we may reference your name, logo and screenshots of publicly available work in our portfolio, case studies and marketing materials.

11. Service levels, availability and support

11.1 Detailed uptime commitments, turnaround targets and service credits for hosted sites are set out in our Service Level Agreement, which is incorporated into these Terms by reference.
11.2 Availability commitments do not extend to failures caused by third-party registries, registrars, DNS providers, email recipients, upstream network outages, or misconfiguration on your part.
11.3 Support is provided through the channels and during the hours stated for your Plan.

12. Confidentiality

12.1 Each Party will keep the other's confidential information secret, use it only to perform this agreement, and protect it using at least a reasonable standard of care no lower than it applies to its own confidential information.
12.2 This obligation does not apply to information that is or becomes public other than through breach of this clause, was already lawfully known to the recipient, is independently developed without reference to the disclosed information, or must be disclosed under a legal or regulatory requirement, provided that, where lawful, the disclosing Party is given prior notice.
12.3 The obligations in this clause continue for three (3) years after termination of this agreement.

13. Data protection

13.1 Where we process personal data on your behalf as part of the Services, you act as controller and we act as processor within the meaning of the General Data Protection Regulation (EU) 2016/679 ("GDPR"), and the terms of our Data Processing Agreement apply in addition to these Terms.
13.2 Where we determine the purposes and means of processing personal data, including account, billing and domain-registrant data, we act as an independent controller as described in our Privacy Policy.
13.3 Each Party will comply with its respective obligations under applicable data protection law, including GDPR Articles 6, 28 and, where relevant, Articles 44 to 49 governing international transfers.

14. Warranties and disclaimers

14.1 Each Party warrants it has full authority to enter into this agreement and will comply with applicable law, including anti-bribery, export control, sanctions and data protection legislation.
14.2 We warrant that Deliverables will materially conform to the agreed Request specification for thirty (30) days following delivery. Your exclusive remedy for breach of this warranty is that we will correct the non-conformity at no additional charge within a reasonable time.
14.3 Except as expressly set out in these Terms, and to the fullest extent permitted by applicable law, all other conditions, warranties and terms, whether express, implied or statutory, are excluded. We do not warrant that the Services will be uninterrupted or error-free, that any particular search-engine ranking, traffic level, conversion rate or revenue outcome will be achieved, or that any specific domain name will remain available for registration.

15. Limitation of liability

15.1 Nothing in this agreement excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under applicable law, including a consumer's non-excludable statutory rights.
15.2 Subject to clause 15.1, neither Party is liable to the other for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, business, contracts or goodwill, however arising and whether in contract, tort or otherwise.
15.3 Subject to clause 15.1, our total aggregate liability to you arising out of or in connection with this agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total Plan fees actually paid by you in the twelve (12) months immediately preceding the event giving rise to the claim.
15.4 You are responsible for maintaining independent backups of your Client Materials and website content. Our operational backups are provided for business-continuity purposes and are not a substitute for your own backups.
15.5 No claim may be brought more than twelve (12) months after the date you became aware, or ought reasonably to have become aware, of the circumstances giving rise to it.

16. Indemnity

16.1 You will indemnify and hold us harmless against all losses, damages, liabilities, costs and reasonable legal fees arising from any third-party claim that Client Materials, or your use of the Services in breach of clause 9, infringe that third party's rights or breach applicable law.
16.2 We will notify you promptly of any such claim, will not settle it without your prior consent (not to be unreasonably withheld or delayed), and will provide reasonable assistance in its defence at your cost.

17. Force majeure

17.1 Neither Party is liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including natural disaster, war, terrorism, civil unrest, pandemic, governmental action, internet or telecommunications failure, or failure of a third-party registry, registrar or infrastructure provider.
17.2 The affected Party will notify the other as soon as reasonably practicable and use reasonable efforts to mitigate the impact. If the event continues for more than sixty (60) days, either Party may terminate the affected Services on written notice without further liability.

18. Assignment and subcontracting

18.1 You may not assign, novate or transfer this agreement or any rights under it without our prior written consent, not to be unreasonably withheld.
18.2 We may assign, novate or transfer this agreement, in whole or in part, to an affiliate or to a successor in connection with a merger, acquisition or sale of substantially all relevant assets, provided the assignee assumes our obligations under these Terms.

19. Notices

19.1 Notices to us must be sent to legal@altaignite.com or to Lanex Group, LLC, United States, and are deemed received on the next business day after sending.
19.2 Notices to you may be sent to the email address or account contact details on file and are deemed received twenty-four (24) hours after sending, unless a delivery failure is reported.

20. Entire agreement

20.1 These Terms, together with any order confirmation, our Privacy Policy, Acceptable Use Policy, Service Level Agreement, Refund Policy and Data Processing Agreement, constitute the entire agreement between the Parties regarding the Services and supersede all prior discussions, representations or agreements on that subject.
20.2 Nothing in this clause limits liability for fraud or fraudulent misrepresentation.

21. Variation

21.1 We may update these Terms from time to time to reflect changes in our Services, technology, or legal and regulatory requirements. We will give at least thirty (30) days' notice of any material change by email or in-app notice before it takes effect, save where a shorter period is required for legal or security reasons.
21.2 Continued use of the Services after a change takes effect constitutes acceptance of the updated Terms. If you do not accept a material change, you may cancel under clause 8 before it takes effect.

22. Governing law and jurisdiction

22.1 This agreement, and any dispute or claim arising out of or in connection with it or its subject matter, formation or validity, is governed by the laws of the United States, excluding its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.
22.2 The Parties submit to the exclusive jurisdiction of the competent state and federal courts of the United States seated in the district of our registered office, save that, where you are a consumer habitually resident in the European Union or the United Kingdom, you retain the right to bring proceedings in the courts of your own country of residence under applicable mandatory consumer protection law.

Questions about this document: legal@altaignite.com — Lanex Group, LLC, United States.